1. Who We Are

Sunrise Caravans ("we", "us", "our") operates from 290 Eastern Service Rd, Burpengary QLD 4505. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website sunrisecaravans.com.au.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

Name, email address, phone number
Enquiry and booking details
Details and photos you provide about a vehicle
Messages sent via our contact forms or AI chat

We also automatically collect certain information via cookies and tracking technologies (see Section 5).

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide customer service
Process bookings and requests you send us
Send marketing communications (with your consent)
Analyse website usage and improve our services
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website and conducting business, including:

Finance partners for loan applications
Analytics providers (Google, Meta)
Email and communication platforms

5. Cookies & Tracking Technologies

Our website uses the following tracking technologies:

Google Analytics 4 (GA4)

We use Google Analytics 4 (Measurement ID: G-SXWZ72N11T) to understand how visitors interact with our website. GA4 collects data such as pages visited, time on site, and referral sources. This data is aggregated and anonymised. Google may transfer data to servers outside Australia. Learn more at Google's Privacy Policy.

Meta Pixel (Facebook)

We use Meta Pixel (Pixel ID: 398656480643415) to measure the effectiveness of our advertising on Facebook and Instagram. The pixel tracks actions such as page views, form submissions, and enquiries. This data helps us deliver relevant ads and measure conversions. Learn more at Meta's Privacy Policy.

Managing Cookies

When you first visit our website, a cookie consent banner will appear allowing you to accept or decline non-essential cookies. You can change your preference at any time by clearing your browser cookies and revisiting our site. You can also manage cookies through your browser settings.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for up to 3 years.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

8. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email: sales@sunrisecaravans.com.au
Phone: (07) 3888 4455
Address: 290 Eastern Service Rd, Burpengary QLD 4505