The ideal way to answer that question is to hear from our Sunrise customers, or as we like to call them, our Sunrise family members:
“Firstly, before purchase, they take the time to show you everything but apply no sales pressure. Secondly after sales service has been fantastic with great communication and care to customer service.”
“On the job right from the start, showing us through the vans. Questions with answers. Having time to ourselves to decide. Great support team. Right down to the coffee!”
“The Team at Sunrise treat us like Family and nothing is ever too hard for this great Family Business, well done.”
“We have had great service, always with a friendly smile and they have stood by their product even though we live in remote Queensland. Our Sunset Twilight has proved to be a great caravan even on the gravel roads in Western Australia. Thank you for our dream home.”
“The after sales service has been second to none and we thank the whole team.”
“Excellent quality vans, great service / after sales service. We can highly recommend Sunrise.”
“We bought a second hand, and our first caravan from the team at Sunrise Caravans, they not only looked after us very well, they have given us the best customer service. I am very grateful and highly recommend the fantastic team.”
“They were great to deal with very thorough with showing us how everything worked as it is our first caravan. Highly recommended them to anyone wanting a new or used caravan.”
We would love to share more, but we think you get the picture. But, if you’re curious, head on over to Facebook, Google or Product Review to read through almost 200 online reviews! We have a 4.9 star rating across all three. We must be doing something right!
You twisted our arm. Here’s one more testimonial then.
It doesn’t matter what your travel goals are
People come to Sunrise Caravans from all walks of life and with very different travel goals in mind. Some want to be off the grid, others want to go off-road. There are some that prefer the luxury touring type of holidays, and then those who like a little bit of adventure.
No matter what you’re looking to do with your home away from home, we’re sure to have a caravan for you. We sell both pre-loved and brand new caravans; and have proudly retailed three trusted brands for over a decade – Sunrise Caravans, Blue Sky Caravans and Great Ocean Caravans.
When your buying journey begins with us
“We bought our Monte Carlo in 2013 from Anita at the caravan show and from that day onward we’ve received nothing but the best advice and service … We’ve found them to be absolutely genuine about their product and their customer service. They really care that their customers are looked after. Their service should be held as an example of what customers want. Thank you so much for making our caravan experience so much easier and for all the help you’ve given us.” Bob and Keren — Sunrise Family members since 2013.
When you start your journey with us, you can expect the absolute best in customer service, transparency, and honesty. We treat you with care, especially if it’s your first time buying. We appreciate the opportunity to serve you and for the confidence you place in us to give you the right information first time, every time. There’s no way we will ever change. We’re here for you right from the beginning and all the way into the future whenever you should need us…guaranteed!
When your buying journey continues with us
Every Sunrise Caravans customer is treated to a personalised travel consultation. One of our experienced team members will look at your personal situation; uncovering what your travel goals are, like where you want to travel, what vehicle you are using to tow, what your budget is, and so much more. We then begin to create a solution just for you, and of course we show you around some of our stunning caravan models.
We equip you with all the information you require and we welcome you to take our recommendations home with you to review further. We don’t expect you to make such an important decision on the spot. Of course, if it feels right, we’re happy to take you to the next step.
“The staff there were so helpful and so friendly Steve took us through everything and made sure we were confident in the van on pick up day they were ready for us the caravan was detailed and made me feel confident about towing they rang the next day to check on us wonderful service.” Shirley Kingsley — Sunrise Family member since 2017.
After your buying journey ends with us
Two words; it doesn’t. When you buy from us and continue to be a Sunrise Caravans customer, we’re with you every step of the way.
We were with you when you were looking for a van. We were with you when you decided on the van. Why wouldn’t we be with you after you buy the van?
“What an absolute pleasure it was dealing with this amazing company. Our new van is everything we wished and hoped for, and more! Steve and Anita went above all of our expectations, guiding us along the way with their exceptional knowledge and outstanding customer service. These guys are fabulous!” Debbie O’Doherty — Sunrise Family member since 2019.
Our Sunrise Family members enjoy the benefits of having our friendly and experienced team at the ready whenever they should need our assistance.
“We felt well looked after and knew we were in expert hands from start to finish.” Lena James — Sunrise Family member since 2019.
The Sunrise (Extended) Family
We have a Facebook Owners Group with over 200 active and contributing members. As part of this community, you will make new friends, network with like-minded caravanners, and gain helpful insights into getting the best out of your new road home.
“I think we all feel a bond which is lovely. So, I would like to say a big THANK YOU from all of us. It’s so nice to be a part of this great Group.” Linda Hanran — Sunrise Family member since 2016.
Each year we host four Sunrise Caravans Owner’s Trips. We visit rural and regional areas in need and contribute by way of site fees, food purchases and visiting attractions like wineries, farms and breweries. So far, we’ve headed to Maleny, Stanthorpe and, in March 2020, we’re off to Nanango. Collectively the Sunrise Family has contributed over $30,000 to towns in need!
“It was a lot of fun and we enjoyed meeting new people.”
“It was an amazing weekend with so many friendships forged and memories created. Can’t wait for the next one…“
“We had the best time on Saturday night with the food and entertainment and we met some lovely people.“
“Fantastic organisation, could not of been better.“
“…the staff have very high standards, excellent quality vans, great service/after sales service, we can highly recommend Sunrise.” Jenny & Alan Duck — Sunrise Family member since 2018.
“We live in Tassie and needed to pick up from Melbourne. Nothing was too much trouble, service was great – Steve and Glen flew down to Melbourne and did our handover.” Lawrence Yovich — Sunrise Family member since 2018.
Our mission is to offer you total peace of mind; not in just purchasing a caravan, but in purchasing a caravan from Sunrise Caravans. In fact, one of our commitments to you and in making sure you’re ready to hit the open road with confidence, is to give you a complimentary 3 months or 300kms 1st service for your brand new caravan.
We don’t throw the words “no worries” around lightly. We assure you that buying from us means so much more than a transaction. We see it as inviting you into our family, and what do families do…? They look after each other…and we will look after you; providing you with caring support, advice and friendship, as well as introducing you to our “larger than life” Sunrise Caravans extended Family.
We’ll help you get started on your journey as effortlessly as possible. We’ll show world class makes and models, and we’ll answer any questions you have.
We’re here for life; whether you need us or not.
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