Hi Anita, Mel, Jimmy and Steven,
Just a note to say thank you and to provide some feedback from our first trip away in our new van. Firstly there is no doubt that your family formula has helped restore our faith in the caravan industry. We walked away from our other experience quite disappointed and angry. To be truthful we where not sure if we where buying a van on the rebound.
Nothing is a big deal for you all, and good service is always at the forefront. This is our sixth van and no one has ever bothered to take the time that Jimmy did in taking us through the van in detail before we left the yard. We walked away with new knowledge and confident in the operation of our van. Your response to the couple of issues that we had has been fantastic and Mel’s concern for our welfare (when the microwave packed up) above anything else was appreciated.
When we purchased the van Steven’s salesmanship was borne out through his relaxed, but professional demeanor and truly shows a person who knows and has faith in the product he is selling. The sales and handover process was brilliant. It was an excellent experience, so please keep doing what you are doing.
Now to the van. We know that it is definitely water proof as it pelted down for most of the weekend. We did not get the walls up on the annex, but we will do that when the sun comes out again. The boys from Kakadu did a great job as usual and thank you for the deal you gave us. The van tows and handles like a dream behind the Colorado and it is easy to reverse. Its weight distribution is spot on.
We where initially sold on an East West bed and feared being closed in by the side cupboards. Our minds where quickly changed when we got into bed and it is unbelievable how much room there is and the cupboards do not close you in. The bed is easy to make without jamming your fingers between the mattress and the cupboards. It actually feels larger than a queen bed.