Hi Anita, Mel, Jimmy and Steven,
Just a note to say thank you and to provide some feedback from our first trip away in our new van. Firstly there is no doubt that your family formula has helped restore our faith in the caravan industry. We walked away from our other experience quite disappointed and angry. To be truthful we where not sure if we where buying a van on the rebound.
Nothing is a big deal for you all, and good service is always at the forefront. This is our sixth van and no one has ever bothered to take the time that Jimmy did in taking us through the van in detail before we left the yard. We walked away with new knowledge and confident in the operation of our van. Your response to the couple of issues that we had has been fantastic and Mel’s concern for our welfare (when the microwave packed up) above anything else was appreciated.
When we purchased the van Steven’s salesmanship was borne out through his relaxed, but professional demeanor and truly shows a person who knows and has faith in the product he is selling. The sales and handover process was brilliant. It was an excellent experience, so please keep doing what you are doing.
Now to the van. We know that it is definitely water proof as it pelted down for most of the weekend. We did not get the walls up on the annex, but we will do that when the sun comes out again. The boys from Kakadu did a great job as usual and thank you for the deal you gave us. The van tows and handles like a dream behind the Colorado and it is easy to reverse. Its weight distribution is spot on.
We where initially sold on an East West bed and feared being closed in by the side cupboards. Our minds where quickly changed when we got into bed and it is unbelievable how much room there is and the cupboards do not close you in. The bed is easy to make without jamming your fingers between the mattress and the cupboards. It actually feels larger than a queen bed. There is ample space to walk around the bed without banging your knees or running into things.
We love the Café lounge and would never go back to a bench seat again. The fridge is brilliant and super cold. We spent a lot of the weekend indoors and at no time did we feel claustrophobic. You can easily dry and dress in the bathroom.
The only changes we would suggest is a swivel tap on the bathroom sink (easy for shaving), putting a cover over the kitchen sink for extra work space and moving the power points under the TV slightly left to move them away from the TV cabling. The other issues we had where solved through putting things in the right place. It is a great big tick from us, we love it.
We won’t be needing the bigger van now Steven (maybe the next one). Thank you again to you all for looking after us and making the purchase of our new van a very pleasant experience.
Kind Regards and Best Wishes
Ben and Maureen White
Thank you! Thank you! Thank you!
It has truly been a pleasure to deal with Sunrise caravans .Your whole team was so professional & has made buying our Blue Sky Radiance a very happy experience.
We are members of ACC Caravan Club & have heard a lot of stories about different caravans manufacturers,we were a bit sceptical as you were not one of the bigger brand names . We truly say that you listened to us & gave us what we asked for & more.
Your honesty & knowledge of your vans has been reassuring & we can truly say that we would recommend your vans to anyone looking for a van .
The workmanship is a better standard,the quality & finish is better than any top name brand. The presentation is flawless ,we feel you get more value for money & are not paying extra for it,Your vans are not thrown together like some others.
The handover was great our last 2 new vans seemed like once they had their money they wanted you out of the yard Jim on the other hand was great & if we didn’t understand something he would go through it again.Jim thanks so much for the handover you are doing a great job.
Your after sales service is also a credit two everyone as you do care what happens after we leave your yard.
Thanks very much Annita, Melisa, Jim & steve also thanks to the manufacturer blue sky a job well done by all .We truly truly love our Radiance van its our own Penthouse on wheels, We would be proud to show anyone along the way or van.
Happy campers thanks again. Denise Mike Blanchard BuderimQld
We would like to thank you all, Anita, Melissa, Steve, Jimmy, for delivering our “Dream Home”
For anyone looking to custom build their caravan, we cannot recommend Sunrise Caravans highly enough for their professionalism and customer service. The team went out of their way to fulfil our requirements and we could not be happier.
Margaret & Eric Banham,
Hi Melissa, Anita, Jim and the rest of the Sunrise Team,
After taking delivery of our New Sunrise Van we travelled to Maclean in NSW to have a Real Ezy folding boat trailer fitted to the vans rear bumper bar. The following day we travelled the Gwydir Highway via the Gibraltar Range to Glen Innes, although steep and winding the van towed beautifully, then home to Tamworth. We spent the following days making sure we understood all the workings of the switches, satellite dish and solar. I felt like a pilot doing a pre flight check before take off.
We spent Easter at one of our local dams “Chaffey Dam”, it was a great long weekend, everything worked as it should, and our new van created great interest amongst the other caravan owners. Kerry & I along with Digger our dog would like to thank you all for a well built caravan which is a pleasure to tow, it has given me confidence to take on some of the more difficult locations we haven’t been able to do in the past.
PS. We just love the reclining chairs. Regards John, Kerry & Digger Parsons.
Hello Sunrise Staff,
We would like to thank and commend all the staff at Sunrise Caravans. Our experience throughout the whole process from start to finish has been an enjoyable one. However the most important thing for us is the after sales service which you have provided and far exceeded our expectations.
It’s nice to know that you guys are there for us.
Wishing every bit of success with your business.
Greg and Di Collett
We recently purchased a 22ft caravan from you at your Burpengary address.
It is not very often these days that one feels like writing such a letter, but we were so impressed with the quality of customer service provided by all your staff that we feel compelled to provide you with this feedback.
From our experience with purchasing caravans we found the thoroughness in the handover process undertaken by Jimmy and Steve was systematic, thorough and without question the best we have encountered. Furthermore, we would like to thank Melissa and Steve in particular, for going out of their way to follow up and handle to our complete satisfaction other after sales issues.
Finally, a special thanks to you for the professional manner in which you personally handled the sale of the caravan. I can assure you that we would not have normally made such a significant purchase so far away from where we live unless we were completely happy with the deal and confident with the people we were dealing with.
We wish you all the best for the continued success of your business.
Kind Regards, Peter & Vandra Kelly Hallett Cove.
Hi Melissa, Anita and Jim,
Just to let you know we have had our first incident free 24 hours and we are starting to relax and enjoy ourselves!
The great support and service over the last week has been terrific and you have all gone the extra mile for us. We are very grateful.
Although we have caravanned before we are not experts and do need help to resolve problems and we could not have got to this stage without your determination to fix everything that came up. Although I’m sure the odd minor thing will arise on our way around Australia, after this week’s experience we can be confident of getting help, and we are really looking forward to the trip. We feel certain the van is going to be an excellent home. We love it! Thanks again – you are a wonderful team!
Best wishes, Andy & Jenny